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Questions, answered.
From airflow to installation, shipping to returns — everything you need to know about Fittes. For retail customers only, wholesale policies differ.
Flush vents sit level with the building surface to create a seamless, contoured look that blends right into the floor, wall, or ceiling. Flush models need to be installed at the drywall phase (for wall products) and sub-floor level (for floor vents).
Framed vent covers have a thin frame that sits on top of the floor, wall, or ceiling surface, creating a visible border and allowing for an easy, DIY-friendly drop-in installation even after the drywall or flooring is completed.
Both! Our vents and air registers are designed to work as either supply or return vents.
The two exceptions are the Flush Ceiling Vent XL and our Exhaust Mounts — these are designed for return applications only.
Supply vents — sometimes called heating and cooling registers or duct registers — deliver conditioned air from your HVAC system into the room. They're the vents you feel warm or cool air blowing from.
Return vents do the opposite: they draw air from the room back into the system to be filtered and reconditioned, so no air blows out of them. Return grilles are often larger than supply vents.
Not sure which you have? Hold a piece of paper up to the vent while your system is running — if the paper is pushed away, it's a supply; if it's pulled toward the vent, it's a return.
Our vents feature airflow channels that surround the center tray.
A single-channeled vent has one airflow passage for essential airflow.
A double-channeled vent — our Lite+ and Luxe+ collections — has two passages that deliver +50% more airflow compared to non plus collections, ideal for enhanced airflow performance.
The first difference is the material: Lite and Lite+ vent covers are made of durable ABS plastic, while Luxe and Luxe+ are crafted from powder-coated steel.
The second is airflow: Lite and Luxe each feature a single air channel for everyday performance, while Lite+ and Luxe+ add a second air channel that delivers +50% more airflow. Whichever you choose, all four ranges are a clear upgrade from old-school HVAC grilles and registers.
Our vent covers and registers are made predominantly with powder-coated steel (Luxe and Luxe+) or durable ABS plastic (Lite and Lite+).
Airflow performance depends on your HVAC setup. Our vents outshine traditional HVAC grilles and registers in looks, but system efficiency involves many factors — so we recommend consulting an HVAC specialist for the best results for your specific setup. If increased airflow matters for your space, our double-channeled Lite+ and Luxe+ ranges deliver +50% more airflow compared to standard models. Learn more about our Airflow Specs.
We do not offer custom air conditioning vents or made-to-order sizes, however we do have a large (and growing) range of sizes across our floor vents, wall vents, and ceiling vent covers. Our wall vents can be customized with paint or wallpaper and our floor vents can accept any material to match your surrounding surfaces.
To ensure fast and efficient shipping, we process orders promptly after they are placed. Once you receive an order confirmation email, changes or cancellations to your order are no longer possible.
After your order is delivered, you are welcome to request a return if needed.
To avoid any inconvenience, please double-check all product details, sizes, and your shipping address for accuracy before completing your purchase.
Orders are processed in 1–2 business days. Shipping times are shown at checkout and exclude weekends, holidays, or courier delays. You'll receive your order within the selected timeframe unless unexpected issues arise.
For express checkout options, we accept ShopPay and Google Pay. We accept Visa, MasterCard and AMEX for credit card payments. We do not accept gift cards that are below the payment amount for your order.
We offer international shipping to select countries. Delivery times vary by location, weather, and season. For details, contact support@fittes.com.
Yes, we offer exchanges!
You can return items within 365 days (one year) from the delivery date of your order. All products must be in their original condition.
Click here to start your exchange or return.
We're committed to quality! All Fittes manufactured products are covered by a three-year warranty against defects in materials and workmanship under normal use. For more details, check out our full Warranty Policy. 👀
Visit our Help Center or contact our support team directly if you still have questions!
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