ReturnsWe take care in the way things are made and we stand behind every product we sell. However, we know plans change and things don't always work out.
If for any reason you are unsatisfied with your purchase, return it within 60 days of delivery for a full refund of the purchase price*. All return items should be in their original condition and packaging. Original shipping costs and customs are not refundable.
What is your return policy?
*Some exceptions and conditions apply.
We do not accept returns for products that have been installed, painted, modified, altered or customized in any way. We do not accept returns for items that have been damaged* (scratches, dents, paint chipped etc.). We cannot accept returns on our multi packs if they are not returned in their full quantity. All returned items should be in their original condition.
What are the exceptions and conditions?
*Damages that are caused by incorrect installation or by the user altering the product will void the Warranty and Return Policy.
How do I return my order?
For any orders made online, please start your return here.
Note: you will need your order number (this can be found in the order confirmation email you received shortly after placing the order) as well a picture of each item you will be returning.
I have items from multiple orders that I would like to return, how do I proceed?
Each order will require a unique return request and will require a separate return label.
Fittes will not be held responsible for any additional product or materials included in the return package that are not included on the return request. These items will be disposed of, and a refund will not be issued.
How long does it take to process a return?
Our warehouse generally processes returns within 5 business days after the item has been received.
Once our team has received and processed your request, we will reach out and confirm that it has been completed and issue a refund for the returned items.
Returns will be refunded by the original method of payment used at time of purchase.
What if I purchased somewhere else?
If you have purchased from an authorized Retailer or Amazon, you will need to first contact the Vendor from which you purchased for all exchange and return inquiries.
This return policy is only applicable to online orders placed at fittes.ca
Do you do exchanges?
As an e-commerce shop, we don't offer typical product exchanges. If you would like to exchange your product in its original condition, please follow the return procedures (outlined above) and place a new order for your preferred item(s). You can do this at your convenience—place an order now so it ships asap, or you can wait until after we've processed your refund.
What if my product arrived damaged?Thoroughly inspect your Fittes products at the time of receiving. If you are not satisfied, be sure to promptly report any product defects or damages to firstname.lastname@example.org. Please include photos of issues whenever possible.
No! Your order may be subject to duties or related fees. You will be charged these fees when your items are delivered to your door.
Are duties included in my order total?
When will my order ship?
Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing normally takes 1 to 2 business days (and orders placed after 12pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
*Note: Due to an increase of orders and the busy holiday season we are currently experiencing ongoing delays with order processing and delivering. Estimated processing time is currently outside of the typical 1-2 business days. And delivery time will be also affected. We appreciate your patience!
How can I edit my shipping address?If your order is shipping to an incorrect address, please email email@example.com
If you received a product different from the one that you ordered, sorry about that! Please contact us at firstname.lastname@example.org and we’ll be sure to get it resolved.
What should I do if I receive the wrong product?